Privacy Policy

Information We Collect

We collect information that helps us fulfill wholesale and retail orders, provide account support, and keep our platform secure. This includes business contact details, tax and licensing documentation, purchase history, on-site activity, device identifiers, and communications with our teams.

• Account details such as business name, authorized buyers, delivery locations, tax IDs, and resale certificates.
• Order and payment information including purchase history, invoices, promotions redeemed, and preferred fulfillment methods.
• Usage information like device type, browser data, referral sources, and interactions with ShopRavis emails or push notifications.
• Support interactions, surveys, and any files uploaded through our forms or Returns Portal.

How We Use Your Information

ShopRavis uses collected data to deliver the services you request, personalize your catalog, safeguard transactions, and comply with industry regulations. Our teams follow least-privilege access controls and review permissions regularly.

• Authenticate users, maintain accurate account hierarchies, and provide contract pricing.
• Pick, pack, and deliver merchandise, including coordinating with carriers and cold-chain partners.
• Send operational messages such as order confirmations, delivery notifications, service updates, and promotions aligned with your preferences.
• Improve our website and mobile apps, troubleshoot issues, and measure campaign performance.
• Meet legal, tax, and audit obligations, including fraud prevention and record retention requirements.

Sharing & Disclosure

We do not sell personal information. We only share what is necessary to operate ShopRavis, comply with laws, or protect our community.

• Logistics partners, carriers, and fulfillment vendors that deliver your orders.
• Payment processors and financial institutions that settle invoices and manage credit applications.
• Technology providers that host infrastructure, analytics, or customer service tools under strict contractual safeguards.
• Government, regulatory, or law-enforcement agencies when we are legally required to respond.

Your Choices & Rights

You can update account information by signing into ShopRavis or contacting Customer Service. Marketing preferences may be adjusted in your profile or at the footer of every promotional email.

• Request access, correction, or deletion of stored information, subject to our legal obligations.
• Opt out of marketing communications by using the unsubscribe link or emailing support@shopravis.com.
• Control browser cookies through your device settings. Essential cookies are still required for secure checkout.

Data Security & Retention

We apply layered safeguards including encryption in transit, secure data centers, multi-factor authentication for internal tools, and routine vulnerability monitoring. Records are retained only as long as necessary to support your business, fulfill contracts, and satisfy regulatory timelines.

International Customers

ShopRavis operates from the United States. If you access the platform from another region, you consent to transferring and processing your information in the U.S., where privacy laws may differ.

Contact Us

Questions about this Privacy Policy can be sent to support@shopravis.com or by calling 1-800-SHOPRAVIS. Please include your account ID so we can respond quickly.